CX needs EX & EX leads to CX As a CX professional, I’ve been diving deeper into Employee Experience (EX) this year. After all, you need happy, motivated, and engaged employees to achieve excellent customer experiences. For a while, I used to say that I didn’t know much about EX. But the more I read…
Gives inspiration and a good methodology to get started with this theme Interaction with professionals from different industries and with different experiences. Very instructive and enthusiastic. The interaction with colleagues. Nice ideas and sometimes confirmation of being on the right track. Now that we have played several online Games in a short period of…
An honest answer, please? Are you with Steve Jobs on this? Or with Richard Branson? Or maybe Simon Sinek? …. According to Steve Jobs’ philosophy, customers come first. Ask Richard Branson and Simon Sinek, and you would start working with your employees. Surely, there would be no happy customers without happy employees! Who…